Metro Valet Parking ("we," "our," "us") operates this website and provides valet, parking management, and monthly parking services across Metro Detroit. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Contact information: name, email address, and phone number you provide when submitting a quote request, monthly parking request, or contact message.
- Business details: business name, property address, and service requirements from quote requests.
- Vehicle and plate data: vehicle make, model, license plate number, and plate state from monthly parking requests. Plate data is used to register your vehicle to a parking permit and to verify parking authorization at our managed locations.
- Billing information: billing contact details for corporate accounts. Payments are processed through our payment provider; we do not store full credit card numbers on our servers.
- Usage data: basic, anonymized analytics about how visitors use this website (pages visited, device type). We do not use cross-site tracking cookies for advertising.
How We Use Your Information
- To respond to quote requests, monthly parking requests, and messages.
- To create and manage customer accounts, subscriptions, permits, and invoices.
- To operate and enforce parking at our managed locations (including plate lookup by authorized staff).
- To send service-related notices such as renewal reminders, invoices, and payment confirmations.
- To improve our services and website.
We do not sell your personal information. We do not share it with third parties for their marketing purposes.
Information Sharing
We share information only as needed to operate our services: with our payment processor to handle transactions, with email providers to deliver service notices, and with property partners to the extent required to provide valet or parking management at their sites. We may also disclose information if required by law.
Data Retention
We keep account and transaction records for as long as your account is active and for a reasonable period afterward to meet legal, tax, and accounting obligations. Inquiries that do not become accounts are retained for a limited period for follow-up, then removed or anonymized.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to verified requests within a reasonable timeframe, subject to our legal record-keeping obligations.
Security
We use reasonable administrative and technical safeguards to protect your information, including encrypted connections (HTTPS), access controls on administrative systems, and hashed storage of account passwords. No method of transmission over the internet is completely secure, but we work to protect your data.
Children
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Contact Us
For privacy questions or requests, contact Jennifer Van Pelt at (855)-442-6500 or through our contact form. Metro Valet Parking, Detroit, Michigan.